Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

Cookies contain information that is transferred to your device's hard drive. They help us recognize you when you return to our website and remember your preferences, improving your overall experience.

2. How We Use Cookies

Justice SecretWise uses cookies and similar technologies for several purposes:

2.1 Essential Website Functionality

• Enabling basic website functions like page navigation
• Maintaining your session while browsing
• Remembering your cookie preferences
• Providing secure access to restricted areas
• Processing rental bookings and payments

2.2 Performance and Analytics

• Understanding how visitors use our website
• Identifying popular content and services
• Analyzing website traffic patterns
• Improving website performance and user experience
• Detecting and resolving technical issues

2.3 Personalization

• Remembering your language and location preferences
• Customizing content based on your interests
• Providing personalized vehicle recommendations
• Remembering items in your booking cart
• Tailoring promotional offers to your preferences

2.4 Marketing and Advertising

• Delivering relevant advertisements
• Measuring the effectiveness of marketing campaigns
• Limiting the number of times you see the same ad
• Providing social media integration
• Tracking conversion from advertising channels

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

3.2 Performance Cookies

3.3 Functional Cookies

3.4 Marketing Cookies

4. Third-Party Cookies

Some cookies on our website are set by third-party services. We work with the following types of third-party services:

4.1 Analytics Providers

• Google Analytics: Website traffic and user behavior analysis
• Adobe Analytics: Advanced visitor insights and conversion tracking
• Hotjar: User experience analysis through heatmaps and recordings

4.2 Advertising Networks

• Google Ads: Targeted advertising and conversion measurement
• Facebook/Meta: Social media advertising and audience targeting
• LinkedIn Ads: Professional network advertising

4.3 Social Media Platforms

• Facebook: Social sharing and login integration
• Twitter: Social sharing functionality
• LinkedIn: Professional sharing and networking
• Instagram: Photo sharing and brand promotion

4.4 Customer Support

• Intercom: Live chat and customer support features
• Zendesk: Help desk and ticket management

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

• Accept All: Consent to all cookie categories
• Only Necessary: Accept only essential cookies
• Custom Settings: Choose specific cookie categories

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

• Clicking the cookie settings link in our website footer
• Using your browser's cookie management tools
• Contacting our customer service team

5.3 Browser Settings

Most web browsers allow you to control cookies through their settings:

Google Chrome

1. Click the three dots menu → Settings
2. Select "Privacy and security" → "Site Settings"
3. Click "Cookies and site data"
4. Adjust your preferences

Mozilla Firefox

1. Click the menu button → Options
2. Select "Privacy & Security"
3. In the Cookies and Site Data section, adjust settings

Safari

1. Choose Safari → Preferences
2. Click Privacy
3. Select your cookie preferences

Microsoft Edge

1. Click the three dots menu → Settings
2. Select "Cookies and site permissions"
3. Click "Cookies and site data"
4. Adjust your settings

6. Impact of Disabling Cookies

While you can disable cookies, doing so may affect your experience on our website:

6.1 Essential Cookies Disabled

• Website functionality may be severely limited
• Unable to complete bookings or payments
• Login and account features unavailable
• Security features compromised

6.2 Performance Cookies Disabled

• We cannot improve website performance
• Unable to identify and fix technical issues
• Cannot optimize user experience

6.3 Functional Cookies Disabled

• Loss of personalized features
• Need to re-enter preferences each visit
• Reduced website functionality

6.4 Marketing Cookies Disabled

• Less relevant advertising
• May see more generic advertisements
• Reduced social media integration

7. Mobile Apps and Other Technologies

7.1 Mobile Applications

Our mobile applications may use similar technologies to cookies, including:

• Local storage and cached data
• Device identifiers
• SDK tracking technologies
• Analytics and crash reporting tools

7.2 Other Tracking Technologies

We may also use:

• Web beacons: Small graphic images for email tracking
• Pixel tags: Invisible images for conversion tracking
• Local storage: HTML5 local storage for enhanced functionality
• Session replay: User interaction recording for UX improvement

8. International Data Transfers

Some of our third-party cookie providers may transfer your data internationally. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Binding Corporate Rules
• Your explicit consent where required

9. Data Retention

Cookie data is retained for different periods based on the cookie type:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Stored for the specified duration (up to 2 years)
• Analytics data: Aggregated data may be retained longer for trend analysis
• Marketing data: Typically retained for 12-24 months

10. Your Rights

Under applicable privacy laws, you have the right to:

• Access: Request information about cookies we use
• Correction: Update inaccurate cookie-related data
• Deletion: Request removal of cookie data
• Portability: Receive your data in a portable format
• Objection: Object to certain cookie processing
• Withdraw consent: Revoke previously given consent

11. Updates to This Policy

We may update this Cookie Policy periodically to reflect:

• Changes in our cookie practices
• Updates to applicable laws and regulations
• Introduction of new website features
• Changes to third-party services

We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

13. Regulatory Information

This Cookie Policy complies with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation across Canada
• General Data Protection Regulation (GDPR) for EU visitors
• California Consumer Privacy Act (CCPA) for California residents