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Privacy Policy

Last Updated: June 23, 2025

1. Introduction

Justice SecretWise ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or rent vehicles from us. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Identity Information: Full name, date of birth, government-issued identification numbers
  • Contact Information: Address, phone number, email address
  • Financial Information: Credit card details, billing information, payment history
  • Driving Information: Driver's license number, driving record, insurance information
  • Vehicle Usage: Rental history, mileage, fuel consumption, GPS location data
  • Emergency Contacts: Names and contact information of emergency contacts

2.2 Automatically Collected Information

When you use our website or mobile applications, we automatically collect:

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Website usage patterns and preferences
  • Cookies and similar tracking technologies
  • Location data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

  • Processing rental reservations and agreements
  • Vehicle delivery and pickup services
  • Customer support and communication
  • Payment processing and billing
  • Insurance claim processing

3.2 Legal and Regulatory Compliance

  • Verifying driver eligibility and credentials
  • Conducting background checks as required by law
  • Reporting to regulatory authorities when required
  • Complying with court orders and legal proceedings

3.3 Business Operations

  • Fleet management and maintenance scheduling
  • Risk assessment and fraud prevention
  • Service improvement and quality assurance
  • Financial reporting and accounting

3.4 Marketing Communications (with consent)

  • Sending promotional offers and newsletters
  • Conducting customer satisfaction surveys
  • Providing personalized service recommendations
  • Inviting participation in loyalty programs

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing and financial services
  • Insurance coverage and claims processing
  • Vehicle maintenance and roadside assistance
  • IT services and data management
  • Marketing and communication services

4.2 Legal Requirements

We may disclose your information when required by law, including:

  • Compliance with court orders or subpoenas
  • Cooperation with law enforcement investigations
  • Reporting to regulatory authorities
  • Protection of our legal rights and interests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

  • Encryption: All sensitive data is encrypted in transit and at rest
  • Access Controls: Strict access controls limit who can view your information
  • Regular Audits: Security audits and vulnerability assessments
  • Employee Training: Staff training on privacy and security protocols
  • Secure Facilities: Physical security measures for data centers and offices

6. Your Rights and Choices

Under Canadian privacy law, you have the following rights:

6.1 Access and Correction

  • Request access to your personal information
  • Request correction of inaccurate information
  • Receive copies of your data in a portable format

6.2 Consent Management

  • Withdraw consent for marketing communications
  • Opt-out of non-essential data collection
  • Update your communication preferences

6.3 Data Deletion

  • Request deletion of your personal information (subject to legal retention requirements)
  • Close your account and associated data

7. Cookie Policy

Our website uses cookies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Active Customers: During the relationship and for 7 years after last transaction
  • Marketing Data: Until you withdraw consent or 3 years of inactivity
  • Legal Requirements: As required by applicable laws and regulations
  • Financial Records: 7 years for tax and accounting purposes

9. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure adequate protection through:

  • European Commission adequacy decisions
  • Standard contractual clauses
  • Binding corporate rules
  • Your explicit consent

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. Additional drivers between 18-25 may be subject to additional verification requirements.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing notice during your next service interaction

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer

Justice SecretWise
1200 Bay Street, Suite 1800
Toronto, ON M5R 2A5
Canada

Email: [email protected]
Phone: +1 (416) 555-0123
Fax: +1 (416) 555-0124

13. Complaints

If you believe we have not addressed your privacy concerns adequately, you may file a complaint with:

Office of the Privacy Commissioner of Canada

30 Victoria Street
Gatineau, Quebec K1A 1H3

Phone: 1-800-282-1376
Website: www.priv.gc.ca

You may also contact your provincial privacy commissioner if applicable.

This Privacy Policy is effective as of June 23, 2025, and governs our privacy practices for all personal information collected on or after this date.

Justice SecretWise

Canada's premier luxury car rental service, delivering exceptional experiences across the nation.

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Contact

1200 Bay Street, Suite 1800
Toronto, ON M5R 2A5

Phone: +1 (416) 555-0123

Email: [email protected]

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