1. Introduction
Justice SecretWise ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or rent vehicles from us. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Identity Information: Full name, date of birth, government-issued identification numbers
- Contact Information: Address, phone number, email address
- Financial Information: Credit card details, billing information, payment history
- Driving Information: Driver's license number, driving record, insurance information
- Vehicle Usage: Rental history, mileage, fuel consumption, GPS location data
- Emergency Contacts: Names and contact information of emergency contacts
2.2 Automatically Collected Information
When you use our website or mobile applications, we automatically collect:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Website usage patterns and preferences
- Cookies and similar tracking technologies
- Location data (with your consent)
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Processing rental reservations and agreements
- Vehicle delivery and pickup services
- Customer support and communication
- Payment processing and billing
- Insurance claim processing
3.2 Legal and Regulatory Compliance
- Verifying driver eligibility and credentials
- Conducting background checks as required by law
- Reporting to regulatory authorities when required
- Complying with court orders and legal proceedings
3.3 Business Operations
- Fleet management and maintenance scheduling
- Risk assessment and fraud prevention
- Service improvement and quality assurance
- Financial reporting and accounting
3.4 Marketing Communications (with consent)
- Sending promotional offers and newsletters
- Conducting customer satisfaction surveys
- Providing personalized service recommendations
- Inviting participation in loyalty programs
4. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Insurance coverage and claims processing
- Vehicle maintenance and roadside assistance
- IT services and data management
- Marketing and communication services
4.2 Legal Requirements
We may disclose your information when required by law, including:
- Compliance with court orders or subpoenas
- Cooperation with law enforcement investigations
- Reporting to regulatory authorities
- Protection of our legal rights and interests
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Strict access controls limit who can view your information
- Regular Audits: Security audits and vulnerability assessments
- Employee Training: Staff training on privacy and security protocols
- Secure Facilities: Physical security measures for data centers and offices
6. Your Rights and Choices
Under Canadian privacy law, you have the following rights:
6.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate information
- Receive copies of your data in a portable format
6.2 Consent Management
- Withdraw consent for marketing communications
- Opt-out of non-essential data collection
- Update your communication preferences
6.3 Data Deletion
- Request deletion of your personal information (subject to legal retention requirements)
- Close your account and associated data
7. Cookie Policy
Our website uses cookies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Active Customers: During the relationship and for 7 years after last transaction
- Marketing Data: Until you withdraw consent or 3 years of inactivity
- Legal Requirements: As required by applicable laws and regulations
- Financial Records: 7 years for tax and accounting purposes
9. International Data Transfers
Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard contractual clauses
- Binding corporate rules
- Your explicit consent
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. Additional drivers between 18-25 may be subject to additional verification requirements.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice during your next service interaction
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
13. Complaints
If you believe we have not addressed your privacy concerns adequately, you may file a complaint with:
You may also contact your provincial privacy commissioner if applicable.